Q: What exactly is a "Blind Box"?
A: A blind box is a sealed package that keeps the specific collectible figure hidden until you open it. You will know which series you are buying from, but the exact character inside is a complete surprise! It’s all about the thrill of the unboxing.
Q: Can I choose a specific character?
A: Part of the fun is the mystery! Because the boxes are completely sealed by the manufacturer, we cannot feel, weigh, or guess what’s inside, nor can we accept requests for specific characters.
Q: If I buy multiple blind boxes, will I get duplicates?
A: If you purchase single boxes, there is always a chance of receiving duplicate figures. If you want to guarantee no duplicates and have a chance at the "secret" or "chase" figure, we highly recommend purchasing a "Full Set" if available!
Q: How long will it take to receive my order?
A: We use expedited air freight to ensure you get your collectibles as quickly as possible. Generally, it usually takes 9 to 14 days from the moment we receive your order to the moment it arrives at your doorstep.
Q: Where do your products ship from?
A: To bring you the latest releases and a massive variety of art toys, your orders are shipped directly from our primary global fulfillment center in China. We partner with reliable international air logistics to ensure safe and efficient delivery to North America.
Q: How can I track my package?
A: Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link. You can easily monitor your blind boxes' journey every step of the way.
Q: Can I return or exchange a blind box if I don't like the character?
A: Due to the special nature of blind boxes, all sales are final once the outer packaging or shrink wrap has been opened. We cannot accept returns or exchanges for opened items simply because it wasn't the character you wanted. We only accept returns for items that are completely sealed and in their original condition.
Q: What should I do if my figure arrives damaged or has a defect?
A: Quality is our top priority. If your item arrives with manufacturing defects or is damaged during transit, please contact our customer support team within 7 days of delivery. Include your order number and clear photos of the issue, and we will gladly arrange a replacement or refund for you.
Q: Will I be charged customs duties or import taxes?
A: For most standard personal orders shipped to the United States, you will not incur additional customs duties, as the order value usually falls well below the US import tax threshold. However, please note that any unexpected customs fees are the responsibility of the buyer.
Q: Can I cancel or change my order after placing it?
A: We process orders quickly to ensure fast air shipping. If you need to cancel or modify your order, please contact us within 24 hours of placing it. Once the order has been handed over to our logistics partner, we can no longer make changes or cancel it.